Privacy Policy

Information we collect

When you place an order or contact us, we collect the information needed to serve you: your name, phone number, delivery address and email address. If you pay online, your payment is processed securely by our payment provider; we do not store your full card details on our servers.

Because we sell age restricted tobacco and nicotine products, we confirm that every customer is 18 or older. Our delivery team checks a valid government issued ID, such as an Emirates ID or passport, at delivery.

We also collect basic technical information automatically when you visit our website, such as your IP address and browser type, along with cookies that keep your cart working correctly and, where used, help us understand how visitors use our site.

How we use your information

We use your information to process and deliver your order, confirm your age before delivery, respond to your questions over WhatsApp, email or phone, and keep our website running smoothly. Where you have agreed to receive them, we may also send you offers and updates.

Who we share information with

We share your information only where necessary to fulfil your order: with delivery partners so they can bring your order to you, and with our payment provider to process payment. We may also disclose information where required by UAE law or a government authority. We do not sell your personal information to anyone.

How long we keep your information

We keep order records and age verification records for as long as required under UAE law, and remove other personal information once we no longer need it for the purposes above.

Your rights

You can ask us at any time to see the personal information we hold about you, to correct it or to have it deleted, except where we are required to keep it — for example, records kept to meet age verification and consumer protection obligations. To make a request, contact us using the details below.